‘A Friendly Face in a New Space’ initiative launched across PREMIER SUITES
We are delighted to launch our new initiative at PREMIER SUITES, our serviced apartment offering, ensuring our long stay guests, particularly those who are travelling alone and in a new city, do not feel isolated or lonely.
‘A Friendly Face in a New Space’ initiative is available across all our PREMIER SUITES properties, located across Europe. This initiative expands the brands ‘PS LIFE’ initiative, bringing home a little closer by providing home comforts and helping guests maintain a usual routine while travelling, to help make life at PREMIER SUITES as close to your own home life as possible.
‘A Friendly Face in a New Space’ initiative will see our friendly front office team check-in with our long stay guests shortly after their arrival. Once guests’s have had time to unpack and settle in, we’ll give them a call to check everything is ok and invite them to meet us in person at a time that suits. This provides an ideal time to meet and chat with a friendly face, and an opportunity for our guests to learn more about the neighbourhood from a local, ask questions they may have about their apartment or the best transport route for their daily commute. Our team will also be on hand to answer any questions throughout the duration of all our guest stays - we are always happy to help and love to see our guests make the most from their stay in our hand-picked locations across Europe.
Throughout our PREMIER SUITES locations, we encourage our guests to maintain our Stay Safe policy. Of course, this includes the launch of this new initiative, where all local Covid-19 guidelines are abided to, ensuring all our guests experience a safe and comfortable stay with us.
Our CEO, Jim Murphy said, “We all need ‘a human connection’ and the pandemic has shown us how isolation and loneliness can really affect our mental health. Travelling to a new city, especially alone, can be daunting. We want our guests to feel at home after a long day and feel comfortable to reach out to our team if they have a question about the neighbourhood or simply want a face-to-face friendly conversation, outside of their work environment.”
“Ultimately, we want to make sure our guests have a connection with others and do not feel isolated. This new service expands our existing ‘PS Life’, programme which we launched last year and was designed to bring some extra home comforts to guests staying at our serviced apartments which operate under the PREMIER SUITES brand.”
PREMIER SUITES properties are located in Ireland, The UK, Holland and Belgium which offer guests an alternative to traditional hotel accommodation. Serviced apartments can include one, two, or three-bedroom units and all come with a fully fitted kitchen, living room, bedroom and ensuite bathrooms. Particularly suited to long-stay guests, or those relocating for a medium to long term business contract and for leisure guests who are travelling with children and would like to have a city base with all of the conveniences of home.
“We recognise that small changes can really make a difference for guests and make them feel more at home,” said Jim Murphy. “It can be quite stressful being away from home for extended periods. We want to make our guests feel happy and we recognise that the routines they have in their life don’t have to be broken just because they are away. The extended stay sector is growing rapidly globally, with increasing numbers of travellers seeking a more flexible and spacious alternative to traditional hotel accommodation, without having to compromise on the comfort and facilities they associate with hotels.”
PS LIFE offers guests home from home services including -
Homegrown Greens
Offering guests the opportunity to pick their own fresh herbs to use when cooking in their apartments. Homegrown herbs and in some cases salad and vegetables too are available for guests to pick and eat free of charge.
SOLO by PREMIER SUITES
Focuses on guest security with a particular focus for single and female travellers. To that end, apartment doors are fitted with secondary locks on large heavy self-closing doors, guests are escorted to their apartments and room details are always handed to the guest discreetly at check in. Solo travellers can also request that their car park space is allocated near the entrance of the building and that their room is not on the ground floor or at the end of a corridor.
Pet Friendly Apartments
Pets are welcome in apartments for all extended stay guests (excess of 28 consecutive nights) while a comprehensive pet policy ensures all apartments are completely deep cleaned on departure.
Wellbeing Programme
Encourages guests to maintain their healthy eating and fitness routines while travelling, regardless of location, abilities or time constraints. Guests who adopt a healthy lifestyle and incorporate PREMIER SUITES Wellbeing components into their routine will benefit from a better rested, energetic and pleasurable stay.
Accessibility
We are delighted to partner with Mobility Mojo who specialise in auditing and rating the accessibility of hotels and serviced apartments globally.
Not only do we audit our properties for wheelchair accessibility, but we also rate other areas including, braille letters on buttons, subtitles on TVs and alarm cords in bedrooms for emergency assistance. Each property’s ‘Your Stay’ webpage displays their accessibility rating, helping to make our guests comfortable and able to know our facilities before travelling.