Aspect Hotel Park West are now recruiting for an experienced Hotel Receptionist to join the front office team.
We are currently recruiting for a Receptionist join our front office team. A very busy and exciting role awaits the right candidate, this is the ideal position for an experienced hotel professional with excellent organisational and customer care skills.
Responsibilities will include:
To greet guests in a warm, friendly manner
To check in and out guests efficiently and quickly
Answer switchboard and telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
To take reservations correctly, noting any special requests
To promote and sell the Hotel's facilities at all times
To ensure billing is correctly done to the agreed standards
To deal with any guest complaints, queries and suggestions quickly and efficiently
To handle all departmental floats and safe deposits, maintaining high levels of security
To adhere to all Company policies including Customer Care, Health & Safety, Fire Safety, Cash Handling etc
Effective communication with other employees to ensure the day to day business runs smoothly
Ensuring the reception desk is maned at all times
The ideal candidate for this position:
Must have previous hotel front office experience.
Be courteous and focused on providing a consistently high standard of service
Must be a team player with the ability to multi task
Must be standards driven and detail orientated, with the desire to progress within the hospitality industry
Must possess excellent communication and interpersonal skills
Communicate fluently in English (written & oral).
The role will involve shift work meaning you will be required to work 5 days out of a 7 day week (weekend work also will be involved) .
If you would like to apply for this role, please forward your CV by email to Áine at email@example.com